Skills you'll gain

There is 1 module in this course

In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect chat and messaging channels. You will explore the available integration options, and understand how to use these channels in alignment with your organizational needs. By the end of this course, you will: - Identify Amazon Connect chat and messaging channels - Recognize benefits of Amazon Connect chat and messaging channels - Recognize the built-in features and integrations possible in Amazon Connect chat and messaging channels - Recall the agent and customer experience using Amazon Connect chat and messaging - Recognize considerations for Amazon Connect chat and messaging service quotas. - Recognize Amazon Connect chat and messaging security considerations.

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