Ementorhub

Instructor: AWS Instructor

What you'll learn

Recognize the typical user persona for the Amazon Connect console.

Explain the benefits of the Amazon Connect console.

Explore access control options for Amazon Connect console.

Explore how different personas use the Amazon Connect console.

Skills you'll gain

Control Panels

Self Service Technologies

Amazon Web Services

End User Training and Support

There is 1 module in this course

The self-service graphical interface in Amazon Connect makes it convenient for non-technical users to design contact flows, manage agents, and track performance metrics. This course will introduce you to the Amazon Connect console.

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