Instructor: AWS Instructor

What you'll learn

  •   Recognize key routing concepts and constructs in Amazon Connect.
  •   Recall inbound and outbound routing processes.
  •   
  •   Explore security and access for routing.
  •   
  •   Identify service quotas related to routing.

    • Skills you'll gain

  •   Service Level
  •   Process Optimization
  •   Inbound Calls
  •   Outbound Calls
  •   Call Center Experience
  •   Network Routing
  •   Customer Inquiries
  •   Operational Efficiency
  •   Security Controls
  •   Customer experience improvement
  •   Customer experience strategy (CX)

    • There is 1 module in this course

    In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect routing. You will explore real-world implementation scenarios and identify the key considerations to enhance the customer experience and optimize contact center operations through effective routing.

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