Instructor: AWS Instructor

Skills you'll gain

  •   Customer Relationship Management
  •   Customer Service
  •   Amazon Web Services
  •   Operational Efficiency
  •   Inbound Calls
  •   Customer Communications Management
  •   Cost Reduction
  •   Outbound Calls
  •   Call Center Experience
  •   System Implementation
  •   Performance Analysis
  •   Network Routing
  •   Scalability
  •   Real Time Data

    • There is 1 module in this course

    This course guides you through how to set up an Amazon Connect contact center that can scale to support millions of customers.

    Explore more from Cloud Computing

    Amazon Connect Instance Fundamentals

    Amazon Connect Routing Fundamentals

    Amazon Connect Console Fundamentals

    Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

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