Ementorhub

This course is part of CVS Health Call Center Customer Service Professional Certificate

Instructor: Cory McLaren

Skills you'll gain

Customer Inquiries

Time Management

Customer Service

Greeting Customers

Problem Solving

Performance Metric

Verbal Communication Skills

Personal Development

Data Entry

Emotional Intelligence

Customer Data Management

Call Center Experience

Growth Mindedness

Customer Complaint Resolution

De-escalation Techniques

Inbound Calls

Teamwork

There are 5 modules in this course

-By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions to customer problems -Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the two courses in this program.

Creating Positive Customer Interactions in a Call Center

Data Entry for Call Center

De-escalation

Strategies for Success

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