Skills you'll gain

There are 4 modules in this course

Throughout the course, learners will be introduced to a variety of techniques for identifying and addressing customer expectations, ensuring that they can deliver service that not only meets but exceeds customer needs. In addition, participants will delve into the best practices that govern operational procedures in IT settings, gaining insights into how to maintain high standards of service delivery. Finally, the course will explore strategies for continuous improvement, empowering learners to leverage common performance metrics to drive personal and organizational growth. This course is a part of the Dell Technologies Technical Customer Support Specialist professional certificate curriculum.

Operational Procedures

Building Customer Relationships

Metrics and Continuous Improvement

Explore more from Cloud Computing