Skills you'll gain

There are 4 modules in this course

Through a series of comprehensive modules, participants will learn about the crucial roles and responsibilities of tech support professionals, the key factors that contribute to success in the field, effective strategies for acing job interviews, and methods for staying current with industry trends. By the end of the course, learners will have a clear understanding of what it takes to excel in tech support and how to position themselves as top candidates in this competitive industry.

Foundational Professional Skills

Understanding Technical Support in the Tech Ecosystem

Product Knowledge and Continuous Learning

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