Engaging in Improving Patient Experience Through Analytics

Instructor: Craig Johnson

Skills you'll gain

  •   Personalized Service
  •   Resource Allocation
  •   Operational Analysis
  •   Analytics
  •   Business Analytics
  •   Patient Evaluation
  •   Customer experience improvement
  •   Data-Driven Decision-Making
  •   Stakeholder Management
  •   Healthcare Industry Knowledge
  •   Decision Support Systems
  •   Business Solutions
  •   Predictive Analytics
  •   Systems Integration
  • There are 4 modules in this course

    This is the second part in a two-part course exploring concepts and topics related to improving the patient experience and reducing pain points in healthcare processes through analytic and decision support frameworks. In this course, you will survey the kind of data that is used to make effective decision support choices, following up with information on how to use the data to predict outcomes. Throughout this course, you will be given the opportunity to apply the course concepts to operational improvements in your own organization.

    Whole Picture Recommendations

    Operational Considerations

    Business Case Considerations

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