This course is part of CVS Health Retail Customer Service Professional Certificate

Instructor: Cory McLaren

Skills you'll gain

  •   Customer Service
  •   Point of Sale
  •   Retail Store Operations
  •   Inventory Management System
  •   Teamwork
  •   Greeting Customers
  •   E-Commerce
  •   Customer Inquiries
  •   Communication
  •   Customer Relationship Building
  •   Payment Processing and Collection
  •   Professionalism
  •   Transaction Processing
  •   Cash Register Operation
  •   Order Management Systems
  •   Retail Sales
  •   Data Entry

    • There are 5 modules in this course

    By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Process retail transactions in real-world situations - Describe the different roles in retail customer service To be successful in this course, it is recommended that you complete the first two courses in this program.

    Meeting Customer Needs with Transactions

    Assisting Customers with Returns

    Reporting, Data Entry, and Communication

    E-commerce and Customer Service

    Explore more from Business Essentials

    Interacting with Customers

    Introduction to Customer Service

    Preparing for Your Retail Customer Service Role

    Customer Service Fundamentals

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